Privacy Policy

Last Updated: November 30, 2024

Privacy Policy

At Othor AI Pvt Ltd ("Othor," "we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. Your trust matters, and we strive to handle your data responsibly and transparently.

Privacy Commitment

At Othor AI Pvt Ltd, we are committed to protecting your privacy and ensuring responsible data handling. This Privacy Policy explains how we manage three key types of data: (1) analysis data connection credentials, (2) analysis results generated by AI models, and (3) product usage data that enables us to enhance our services.

We maintain strict standards for data security and transparency in all our operations.

Information We Collect

We collect three types of information:

1. Analysis Data

We store:

  • Data source connection credentials
  • Column names and definitions from your data sources
  • Analysis results generated by AI models during data processing

2. Product Usage Data

We collect information about how you interact with our website and products, including:

  • Pages visited and time spent
  • Feature usage patterns
  • User interface interactions

Note

Your actual data is sent to 3rd party LLMs for analysis purposes only. Analysis results are stored for your reference and service improvement.

Protection Against Malicious Activity

We employ comprehensive security measures to safeguard your data:

  • Enterprise-grade encryption for stored credentials
  • Multi-factor authentication and access controls
  • Continuous security monitoring and audits
  • Advanced AI-powered threat detection systems
  • Real-time monitoring and prevention of suspicious activities
  • Regular security updates and patches

How We Use Your Data

1. Analysis Data Usage

  • Connection credentials are used for secure data source access
  • Column names and definitions enable AI-powered analysis
  • Analysis results are stored to improve user experience by enabling rapid retrieval of insights, eliminating the need to reprocess data through LLMs for each user request. This approach reduces latency, conserves computational resources, and provides instant access to previously generated analysis.

2. Product Usage Data

  • Enhancing platform functionality and performance
  • Personalizing and optimizing user experience
  • Developing new features based on user needs
  • Identifying and resolving technical issues

Third-Party AI Models

We utilize leading AI providers including OpenAI and Claude for data analysis. While we send actual data to these services for processing, we ensure:

  • Data is transmitted securely
  • Analysis is performed in compliance with our privacy standards
  • All third-party AI providers are industry-leading companies with their own privacy policies and terms

Note

We strongly encourage you to review the privacy policies and data handling practices of these AI providers as they maintain their own data retention and usage policies that are outside of our control.

Enterprise Clients

For enterprise clients requiring custom AI solutions, we offer dedicated integration options with enhanced privacy controls.

Data Sharing

1. Analysis Data

Credentials and column information remain strictly confidential

Analysis results may be used for service improvements

No sharing or selling to third parties except for essential service provision

Limited access only to authorized personnel

2. Usage Data

Never sold to third parties

Shared only when necessary for service improvements

Aggregated and anonymized for internal analysis

Data Retention

We maintain clear retention policies for all data types:

1. Analysis Data

Credentials and column information retained during active account status

Analysis results stored for ongoing user reference

Immediate removal of credentials upon account termination

2. Usage Data

Retained only as long as necessary for service improvement

Regular review and removal of unnecessary data

Compliance with legal retention requirements

Data Security

Our comprehensive security framework includes:

  • State-of-the-art encryption protocols
  • Role-based access control systems
  • Regular penetration testing and security audits
  • 24/7 security monitoring
  • Secure data centers
  • Automated backup systems
  • Incident response procedures

Data Storage Location

All data stored by Othor AI is hosted in the Amazon Web Services (AWS) data center located in EU-North-1 region (Stockholm, Sweden). This ensures:

  • Compliance with European data protection standards
  • High availability and reliability
  • State-of-the-art infrastructure security
  • Geographic data sovereignty

Note

Note: While we store credentials and metadata in AWS EU-North-1, the actual data analysis is performed through our third-party AI providers as detailed in our Third-Party AI Models section.

Your Rights

As our user, you have the following rights:

  • Access and review your stored information
  • Request corrections to any inaccurate data
  • Demand data deletion (subject to legal requirements)
  • Control usage data collection preferences
  • Receive detailed information about data usage
  • Export your data in standard formats
  • Withdraw consent for data processing

Contact Information

For any privacy-related queries or concerns, please reach out to:

Email: uk@othor.ai

We strive to respond to all privacy-related inquiries within 48 hours.