📜 Terms

Terms of Service

Last Updated: November 30, 2024

Please read these Terms of Service carefully before using our services. These terms govern your use of Othor AI Pvt Ltd's website and services. By using our services, you agree to these terms in their entirety.

1. Acceptance of Terms

By accessing or using our website or app, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our services. You may not modify, amend, or alter these Terms of Service, and any attempt to do so will be void unless explicitly agreed upon by Othor in writing.

2. Our Services

Othor provides advanced AI-driven data analysis tools via our website and app. We handle two types of data:

1. Analysis Data:

  • We store data source connection credentials
  • We store column names and column definitions
  • We store analysis results generated by LLMs
  • While we do not store your actual data to third-party LLMs for analysis, we retain the generated insights

2. Product Usage Data:

  • We collect usage and behavioral data to enhance your experience
  • Your personal data is not sold or shared with third parties beyond what is required for analysis purposes

3. Use of Data

We handle two distinct categories of data:

1. Analysis Data:

  • When you connect your data sources for analysis, we only store the connection credentials and column names and column definitions
  • All stored data (credentials and metadata) is hosted in AWS EU-North-1 (Stockholm) region
  • While we do not store your actual data, we send it to third-party AI models like OpenAI and Claude for analysis
  • These AI providers have their own terms and privacy policies, which we encourage you to review

2. Product Usage Data:

  • We collect and analyze how you interact with our website and products
  • This includes page visits, feature usage patterns, and time spent
  • We use this data to improve our services and enhance user experience
  • This data is also stored in our AWS EU-North-1 (Stockholm) infrastructure

4. Custom AI Models

Customers who wish to integrate custom AI models can contact Othor's team to discuss and set up custom configurations based on mutual agreement. When using custom AI models, we maintain the same data handling principles and privacy standards:

  • Store connection credentials and column names
  • Store analysis results generated by AI models
  • Send actual data to custom AI models while maintaining privacy standards
  • Collect usage data for product improvement
  • Implement enhanced privacy controls for enterprise solutions

5. User Conduct

You agree not to engage in activities that could harm, disrupt, or negatively impact our services, including:

  • Exploiting vulnerabilities
  • Automated scraping
  • Submitting malicious content
  • Bypassing security mechanisms
  • Engaging in harassment

Prohibited uses also include acting in bad faith or attempting to unfairly compete or discredit Othor. We reserve the right to restrict or terminate access without prior notice if misuse occurs.

6. Limitation of Liability

While we strive to provide a smooth experience and maintain the security of your data, Othor is not liable for incidental, indirect, or consequential damages resulting from:

  • Use or inability to use our services
  • Data handling by third-party AI models including the transmission and processing of your actual data
  • Security measures or practices of third-party AI providers
  • Accuracy or completeness of LLM-generated analysis results

We implement industry-standard security measures to protect your stored credentials, column definitions, and analysis results, but our services are provided 'as-is,' and we disclaim any warranty beyond what is explicitly mentioned in these terms.

7. Limitations on Promises

While we aim to fulfill our commitments outlined on othor.ai/promises.html, we do not guarantee adherence to these promises and shall not be held liable for any lapses or deviations.

8. Changes to Terms

We may update these Terms of Service periodically to reflect changes in our practices, including changes to how we handle:

  • Connection credentials
  • Column names and column definitions
  • Usage data
  • Data transmission to third-party AI models

Significant updates will be communicated via email or in-app notifications. Continued use of our services after such changes indicates acceptance of the revised terms.

9. Governing Law and Dispute Resolution

These terms are governed by the laws of India, and disputes will be resolved in the courts of Bangalore, Karnataka, through binding arbitration. You waive the right to bring class actions or collective claims against Othor.

10. Severability

If any provision of these Terms of Service is found unenforceable, the remainder of the terms shall remain in full effect.

11. 30-Day Money-Back Policy

We offer a 30-day money-back guarantee for all our paid plans to ensure your satisfaction with our services.

Refund terms:

  • Valid for requests within 30 days of subscription or package purchase
  • Full refund available
  • Contact support at uk@othor.ai
  • Refund processed within 7-10 business days
  • Original payment method will be used for refund
  • Eligibility verification required

12. Contact Information

For any questions regarding these Terms of Service, our data handling practices, or concerns about stored credentials or usage data, please contact us at uk@othor.ai.

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