🔒 Privacy

Privacy Policy

Last Updated: November 30, 2024

At Othor AI Pvt Ltd ("Othor," "we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information. Your trust matters, and we strive to handle your data responsibly and transparently.

1. Privacy Commitment

At Othor AI Pvt Ltd, we are committed to protecting your privacy and ensuring responsible data handling. This Privacy Policy explains how we manage three key types of data: (1) analysis data connection credentials, (2) analysis results generated by AI models, and (3) product usage data that enables us to enhance our services.

We maintain strict standards for data security and transparency in all our operations.

2. Information We Collect

We collect three types of information:

1. Analysis Data: We store:

Data source connection credentials

Column names and definitions from your data sources

Analysis results generated by AI models during data processing

2. Product Usage Data: We collect information about how you interact with our website and products, including:

Pages visited and time spent

Feature usage patterns

User interface interactions

Note: Your actual data is sent to 3rd party LLMs for analysis purposes only. Analysis results are stored for your reference and service improvement.

3. Protection Against Malicious Activity

We employ comprehensive security measures to safeguard your data:

Enterprise-grade encryption for stored credentials
Multi-factor authentication and access controls
Continuous security monitoring and audits
Advanced AI-powered threat detection systems
Real-time monitoring and prevention of suspicious activities
Regular security updates and patches

4. How We Use Your Data

1. Analysis Data Usage:

Connection credentials are used for secure data source access

Column names and definitions enable AI-powered analysis

Analysis results are stored to improve user experience by enabling rapid retrieval of insights, eliminating the need to reprocess data through LLMs for each user request. This approach reduces latency, conserves computational resources, and provides instant access to previously generated analysis.

2. Product Usage Data:

Enhancing platform functionality and performance

Personalizing and optimizing user experience

Developing new features based on user needs

Identifying and resolving technical issues

5. Third-Party AI Models

We utilize leading AI providers including OpenAI and Claude for data analysis. While we send actual data to these services for processing, we ensure:

Data is transmitted securely
Analysis is performed in compliance with our privacy standards
All third-party AI providers are industry-leading companies with their own privacy policies and terms

We strongly encourage you to review the privacy policies and data handling practices of these AI providers as they maintain their own data retention and usage policies that are outside of our control.

For enterprise clients requiring custom AI solutions, we offer dedicated integration options with enhanced privacy controls.

6. Data Sharing

1. Analysis Data:

Credentials and column information remain strictly confidential

Analysis results may be used for service improvements

No sharing or selling to third parties except for essential service provision

Limited access only to authorized personnel

2. Usage Data:

Never sold to third parties

Shared only when necessary for service improvements

Aggregated and anonymized for internal analysis

7. Data Retention

We maintain clear retention policies for all data types:

1. Analysis Data:

Credentials and column information retained during active account status

Analysis results stored for ongoing user reference

Immediate removal of credentials upon account termination

2. Usage Data:

Retained only as long as necessary for service improvement

Regular review and removal of unnecessary data

Compliance with legal retention requirements

8. Data Security

Our comprehensive security framework includes:

State-of-the-art encryption protocols
Role-based access control systems
Regular penetration testing and security audits
24/7 security monitoring
Secure data centers
Automated backup systems
Incident response procedures

9. Data Storage Location

All data stored by Othor AI is hosted in the Amazon Web Services (AWS) data center located in EU-North-1 region (Stockholm, Sweden). This ensures:

Compliance with European data protection standards
High availability and reliability
State-of-the-art infrastructure security
Geographic data sovereignty

Note: While we store credentials and metadata in AWS EU-North-1, the actual data analysis is performed through our third-party AI providers as detailed in our Third-Party AI Models section.

10. Your Rights

As our user, you have the following rights:

Access and review your stored information
Request corrections to any inaccurate data
Demand data deletion (subject to legal requirements)
Control usage data collection preferences
Receive detailed information about data usage
Export your data in standard formats
Withdraw consent for data processing

11. Contact Information

For any privacy-related queries or concerns, please reach out to:

Email: uk@othor.ai

We strive to respond to all privacy-related inquiries within 48 hours.