Cancellations and refunds

Othor AI is billed by invoice and paid by bank transfer. There is no card on file and no payment gateway, so nothing renews without an invoice you can see first.

• Write to support@othor.ai from the account owner’s email address, saying you want to cancel.
• We confirm in writing within two working days, with the date the service ends: the end of the period you’ve already paid for, unless you ask for an earlier date.
• Until then the nightly run and the briefs continue as normal.

• Source credentials stop being used the day the service ends.
• Everything else is deleted 30 days after the service ends; backups roll off within a further 35 days.
• Before deletion, you can ask for an export of the results Othor AI computed for you.

• If you cancel: fees for a period that has started aren’t refunded; we don’t invoice the next period.
• If we end the service without a breach on your part, or a change to the terms you don’t accept makes you stop: we refund the fees paid for the unused part of the period, pro rata.
• If the service fails you: if Othor AI doesn’t deliver what your order form describes for a sustained period and we don’t put it right within 30 days of your written notice, you can cancel and we refund the fees for the period affected.
• If we invoiced in error: a duplicate or wrong invoice is cancelled, and anything paid on it is refunded in full.

By bank transfer to the account the payment came from, within 14 working days of our confirming the refund, with a credit note for your records.

Write to support@othor.ai. Othor AI Private Limited, GSTIN 29AAECO5305K1Z9.